-Patient Rights

Right to good quality healthcare and fair treatment

• You have the right to expect good quality in healthcare.
• You have the right to be treated in such way that your beliefs and privacy are respected, and your dignity remains unoffended.

Right to access own medical records

• The patient must be briefed on her/his health unprompted.
• You have the right to refuse being given medical report.
• You have the right to ask for an interpreter in cases where a healthcare professional does not speak your language, or you cannot be understood because of speech or sensory disorders.
• You have the right to examine your own medical information held in medical records. If you find the information faulty, you can request a correction.

Understanding

• You have the right to know and understand:
• Our assessment of your medical problem.
• What tests are being done and why.
• The risks of any test(s) or procedure(s).
• Alternatives to procedures and their risks.
• If any procedures are experimental or are provided as part of a research protocol.
• What treatment is recommended and its side effects and risks.
• The prospects for resolution of your problem
• The charges for your care and an explanation of their meaning.
• Our payment policies

Remember

• Being a good health care consumer does not mean being a silent partner.
• When you have questions – ASK
• When you have problems – SPEAK UP
• When you like what happens – EXPRESS YOUR APPRECIATION
• If you feel your rights have not been respected, or wish to file a complaint, compliment, or suggestion, you can: Complete a Comments form